An upstream dns lookup issue caused some slow performance for some functions on the servers in Dallas… The issue was timeout occuring doing a reverse-lookup… That is when you connect to one of the servers for some functions (sending email for example), it tries to compare who your computer claims it is against the reverse dns entry (ip address to hostname).  Also affected was the /members/ support site which also does a dns lookup, as well as looks up the servers to verify it’s ClientExec license.  We changed the way the Dallas servers do the lookup to use other servers that don’t appear to be having the issue and performance has signifigantly improved.

Robert

Robert Porter is the founder and managing member of Lagniappe Internet LLC. Robert holds multiple certifications incluging Oracle Certified Professional-Java 6 SE (OCP-J6), MCSE, A+, Net+, Project+, Security+, and multiple CIW certifications. He has been in the hosting industry for more than a decade and is founded Lagniappe Internet L.L.C. as a privately owned, completely debt free, hosting company based out of New Orleans. Robert's background includes 25+ years in programming, databases, networking and systems administration.